Shipping policy

Shipping Policy

Thank you for shopping with Raised On Grace Western Co.! We appreciate every order and are committed to making your shopping experience as smooth as possible. Please review the information below before placing your order.

Shipping & Delivery Times

Our products may ship from different fulfillment locations. Estimated standard shipping times are:

• U.S.-shipped products: approximately 2–5 business days
• Overseas-shipped products: approximately 5–10 business days

Business days do not include weekends or holidays. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, or other circumstances outside of our control.

Multiple Packages

Because our boutique carries products fulfilled from different locations, items within the same order may occasionally arrive in separate packages and at different times. If this happens, don't worry—your remaining items may still be on the way.

Tracking Your Order

When tracking information becomes available, it will be sent to the email address or contact information provided at checkout. Please allow time for the carrier's tracking system to update after your shipment is processed.

Shipping Locations

We ship throughout the United States and supported U.S. territories, including:

• P.O. Boxes
• U.S. Military addresses, including APO/FPO
• American Samoa
• Guam
• Puerto Rico
• U.S. Virgin Islands

Shipping Address

Please carefully review your shipping address before submitting your order. Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.

Delayed Packages

Carrier delays can occasionally occur after an order has shipped. Once a package is in transit, delivery timing is controlled by the shipping carrier. If your tracking information has not updated for an extended period, please contact us so we can help determine the appropriate next steps.

Lost, Stolen, or Delivered Packages

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier. If you still cannot locate your package, contact Raised On Grace Western Co. and we will assist you with determining the next steps.

Returns

Returns are handled according to our separate Return & Refund Policy. Please review that policy for eligibility, time limits, and instructions before requesting a return.

Questions?

If you have questions about your order or shipping, please contact Raised On Grace Western Co. through the contact information provided on our website. We're happy to help. 🤎

Rooted in Faith, Raised on Grace, Touched with Turquoise