Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at karen.nipper97@gmail.com.

Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return. Shipping and handling charges are non-refundable.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at karen.nipper97@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, Beauty, Bodysuits, Intimates/Lingerie, Jewelry, Swimwear, Openpack Wholesale Orders. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If more than 15 business days have passed since we’ve approved your return, please contact us at karen.nipper97@gmail.com.